FAQ

How do I pay for my order?

We currently accept the following methods of payment: Visa, MasterCard, Amex, Apple Pay as well as Paypal.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after one hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

When will my order arrive?

Orders will ship within 1-3 business days. Note that transit times are estimates and may vary. Any delays during demand periods will be announced on the website and on our instagram.

Do you accept returns?

Gome Office will gladly exchange an item for online store credit only. Before sending the item back, please email orders@gome-office.com within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Gome Office must receive the returned item within 7 days of return authorization.

How can I contact you?

Please e-mail orders@gome-office.com with any questions regarding your order or contact@gome-office.com with any general questions.

Can I track my order?

Once your order is shipped, you will get a confirmation and a tracking number.

When are new designs released?

Most of our designs do not have set release dates. Please sign up for our newsletter. From there you will be able to subscribe to receive email alerts each time we release a new design, as well as receive early access to these releases.

I've added an item to my cart, but it is now sold out.

Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.